Cost of living pressures impact many Queenslanders, particularly those on low incomes who may be experiencing poverty and disadvantage.

The cost of essential services, such as electricity, water and public transport has a significant impact on low-income households, who typically spend a higher proportion of their income on essentials.

QCOSS tracks the cost of living over time for a number of example households through our Cost of Living reports.

On these pages you will find information, factsheets, links and news items to assist you in helping your clients maintain access to essential services, and keep you up-to-date on changes that may affect you or your clients. The information covers:

  • General financial and budgeting advice

  • Electricity and gas bills

  • Water bills

  • Transport information

  • Telecommunications information

  • Emergency relief

If you are interested in getting more information, QCOSS is available to provide community organisations with hands-on advice and workshops to help you support your clients struggling with electricity and water bills. If you are interested in participating in a workshop or would like to join our mailing list, please drop us a line at essentially-fair@qcoss.org.au or call 07 3004 6900.

People struggling to pay their bills and debts will now find it easier to access trustworthy information and advice that will help them get back on top. Financial Counselling Australia, with special guest Paul Clitheroe, has launched the new National Debt Helpline website and national brand for the...
RMIT University's Heatwaves, Homes and Health project seeks to understand how vulnerable households are coping with heatwaves – including any health, wellbeing or financial impacts related to home cooling. The findings will inform policy and programs to better support households during heatwaves...
Not-for-profit Law has updated its guide to 'The laws of advertising and your community organisation'. The resource provides practical tips to help organisations comply with the laws of advertising and marketing in Australia. Importantly, these laws apply to many fundraising activities of charities...
Queensland Council of Social Service (QCOSS) is thrilled that more than 150,000 Queensland families will receive a rebate on their electricity bills as part of new state government policy. Following recommendations from QCOSS, the existing $330 Electricity Rebate will be extended to include...
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Since 2009 the Queensland household energy survey has provided insights into electricity use, ownership and use of appliances, and energy efficiency behaviours. The information is used to help Energex, Ergon Energy, Powerlink and Energy Queensland assess Queenslanders’ energy use behaviours and...
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You, your clients, colleagues and friends are invited to join us for a free sausage sizzle while learning how to save money on your energy costs. Bring along your electricity bill to find out all you need to know about your energy use, how to read your bill, solar power, find out whether you are...
A major report into telecommunications affordability launched jointly by the Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) was launched yesterday. The report highlights concerns about low-income consumers in staying connected...
Switched On Communities
QCOSS is pleased to announce the winners of the Switched On Communities grants funding, made possible by AGL and the Queensland Government. The funding provides targeted programs to assist people who experience disadvantage or financial hardship to get better outcomes in the competitive energy...
QCOSS, in partnership with Tenants Queensland and QShelter, has secured funding from Energy Consumers Australia to undertake research into the energy issues for tenants in Queensland. The research will consider energy consumer issues for households living in a variety of rental tenure arrangements...
Legal Aid Queensland and the Queensland Council of Social Service (QCOSS) invite you to an information forum/webinar to learn more about essential services, help available and how workers can connect their clients to the right services when things don’t go as expected. People who are financially...

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The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills. The portal is designed for financial counsellors...
QCOSS has developed some water factsheets to help those who are facing difficulties paying their water bills. The factsheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants. Download the factsheets from the...
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an...
In August 2014, QCOSS released a report which explores the experiences of Aboriginal and Torres Strait Islander customers using electricity pre-payment meters in remote communities. Click here to download the report.

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