Cost of living pressures impact many Queenslanders, particularly those on low incomes who may be experiencing poverty and disadvantage.

The cost of essential services, such as electricity, water, telecommunications and public transport, has a significant impact on low-income households, who typically spend a higher proportion of their income on essentials.

QCOSS tracks the cost of living over time for a number of example households through our Cost of Living reports.

On these pages you will find information, factsheets, links and news items to assist you in helping your clients maintain access to affordable essential services, and keep you up-to-date on changes that may affect you or your clients. The information covers:

  • Financial and budgeting tips

  • Electricity and gas bills

  • Water bills

  • Transport information

  • Telecommunications information

  • Emergency relief

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The Electricity Rebate has been extended to more Queenslanders helping to help ease cost-of-living pressures. Health Care Card holders and Asylum Seekers are now able to apply for the Electricity Rebate. For those who apply before 30 June 2017, payments will be backdated to 1 January 2017. This...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
For storm and flood assistance contact the SES on 132 500 and in a life threatening emergency call Triple Zero (000). You can also download the SES Assistance App by visiting http://www.ses.qld.gov.au The Queensland Police Service is constantly updating information on their Facebook page www...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
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Did you know 10 per cent of us don’t think our insurance would cover the cost of rebuilding our home, and that another 10 per cent have no home insurance at all? People living in high risk areas know the value of preparing their properties to reduce the risk of damage from a natural disaster, but...
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The Salvation Army has launched its Switched on Communities education program to help people under financial pressure find savings on their electricity bills, including an electricity saving advice hotline on 1300 221 993. The telephone line is open to any electricity consumer who is looking for...
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Queensland Government media release The Palaszczuk Government’s Back to Work to provide incentives for regional Queensland employers to take on unemployed workers has supported more than 1000 jobs. Visiting Townsville business Flying Colours Aviation today, Premier Annastacia Palaszczuk said the $...
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The National Welfare Rights Network has published a useful factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website . Other organisations you can contact if you have questions about the debt collection...
People struggling to pay their bills and debts will now find it easier to access trustworthy information and advice that will help them get back on top. Financial Counselling Australia, with special guest Paul Clitheroe, has launched the new National Debt Helpline website and national brand for the...
RMIT University's Heatwaves, Homes and Health project seeks to understand how vulnerable households are coping with heatwaves – including any health, wellbeing or financial impacts related to home cooling. The findings will inform policy and programs to better support households during heatwaves...

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The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills. The portal is designed for financial counsellors...
QCOSS has developed some water factsheets to help those who are facing difficulties paying their water bills. The factsheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants. Download the factsheets from the...
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an...
In August 2014, QCOSS released a report which explores the experiences of Aboriginal and Torres Strait Islander customers using electricity pre-payment meters in remote communities. Click here to download the report.

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