Affordable access to a safe, secure and reliable water supply is fundamental to support households to maintain an adequate standard of living.
However, water costs and consumer protections vary significantly across the state. Households have different rights and protections in relation to water depending on where they live, who their water provider is, and whether they own or rent their home.
In this section you will find information to help you provide advice to clients who may be struggling with water costs. The information covers what to do if you or your client:
- Would like more information on water prices in Queensland
- Need help to read a water bill
- Can’t pay a water bill
- Have received a high water bill
- Want to know about rights as a tenant paying for water
- Have a complaint related to water
If you are interested in getting more information, QCOSS is available to provide community organisations with hands-on advice and workshops to help you support your clients struggling with water bills. If you are interested in participating in a workshop or would like to join our mailing list, please call us on 07 3004 6900 or drop us a line at
QCOSS has released a number of water factsheets which you can print to hand out to clients.
These factsheets cover topics such as: What to do if you can't pay a water bill; How to spot a concealed leak and what your rights are; and water information for tenants.