To read an electricity bill, it can be helpful to understand some of the common terms, fees and the charges. The Department of Energy and Water Supply website has information which explains electricity prices and tariffs in Queensland.

The Energy and Water Ombudsman Queensland also has a factsheet which explains the common tariffs, fees and charges found on electricity, gas and water bills in Queensland.

While some information on electricity bills is standard, the layout and terminology may differ between electricity retailers. Some retailers provide advice on how to read their electricity bills. Visit the retailers' websites to find out more:

The Queensland Government has recently extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers. Eligible households can receive a rebate of $330 (GST inclusive) on their electricity bills. Health Care Card holders and asylum seekers can contact their electricity...
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At the beginning of April transport concessions for job seekers and asylum seekers began in Queensland. These concessions offer eligible job seekers and asylum seekers half price travel on public transport. Details of eligibility are available on the Queensland Government website . This week the...
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The Electricity Rebate has been extended to more Queenslanders helping to help ease cost-of-living pressures. Health Care Card holders and Asylum Seekers are now able to apply for the Electricity Rebate. For those who apply before 30 June 2017, payments will be backdated to 1 January 2017. This...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
For storm and flood assistance contact the SES on 132 500 and in a life threatening emergency call Triple Zero (000). You can also download the SES Assistance App by visiting http://www.ses.qld.gov.au The Queensland Police Service is constantly updating information on their Facebook page www...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
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Did you know 10 per cent of us don’t think our insurance would cover the cost of rebuilding our home, and that another 10 per cent have no home insurance at all? People living in high risk areas know the value of preparing their properties to reduce the risk of damage from a natural disaster, but...
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The Salvation Army has launched its Switched on Communities education program to help people under financial pressure find savings on their electricity bills, including an electricity saving advice hotline on 1300 221 993. The telephone line is open to any electricity consumer who is looking for...
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Queensland Government media release The Palaszczuk Government’s Back to Work to provide incentives for regional Queensland employers to take on unemployed workers has supported more than 1000 jobs. Visiting Townsville business Flying Colours Aviation today, Premier Annastacia Palaszczuk said the $...
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The National Welfare Rights Network has published a useful factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website . Other organisations you can contact if you have questions about the debt collection...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Financial Counsellors' Association of Queensland is the peak professional body representing the membership of 74 Financial Counsellors throughout inner city, suburban and regional Queensland. The FCAQ is also a not for profit organisation whose members provide a fee and accessible financial...
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy or water bills or who need information on how to reduce costs. The factsheets include tips on saving energy and finding concealed leaks, information on what concessions and assistance are...
Essentials by AAI has partnered with Good Shepherd Microfinance to offer insurance for people who might not have the money for mainstream insurance. They offer specific benefits for people who are on low incomes: Affordable premiums Payments deducted directly from Centrelink benefits Fortnightly...
The Queensland Government offers a range of concessions and rebates to eligible households in Queensland to assist with energy costs. Concessions and rebates currently available include: Electricity Rebate Reticulated Natural Gas Rebate Home Energy Emergency Assistance Scheme Electricity Life...
Understanding the costs of your household appliances will help you reduce your energy consumption. Choosing energy efficient appliances and using energy saving strategies could help you reduce your electricity bills. Ergon Energy's appliance running costs factsheet provides some average household...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Ergon Energy has produced a guide to help staff in non-government organisations offer support to customers struggling with their electricity bills. It includes a range of options to help customers stay connected and information to help organisations assess their eligibility for assistance through...
QCOSS has held a number of energy literacy webinars. You can watch a recording of the webinars or download a copy of the presentations. Energy literacy webinar Everything you need to know about energy bills including how to read a bill, what the charges are, what support is available and what to do...
The Queensland Government provides a range of concessions to eligible concession card holders. These concessions help you save on your household costs, energy, medical, travel and leisure costs. The Queensland Government concession information and contact details information sheet highlights some...
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER). The aim of the website is to help residential and small business energy consumers to navigate the electricity and gas markets to find a suitable energy offer. The website allows you to...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...

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The National Energy Customer Framework (NECF), was introduced to Queensland on 1 July 2015. NECF is a set of national laws, rules and regulations governing the sale and supply of energy (electricity and reticulated natural gas) to consumers. It was developed under cooperative arrangements between...
The Gas Industry Code sets out rules for gas retailers and distributors. These include rules regarding: service obligations to customers marketing conduct the provision of information to customers. The current version of the Gas Code is version 6 . It is available for download from the Queensland...
The Customer Water and Wastewater Code outlines the protections for small customers in South East Queensland in relation to water. The Code sets the standard of service that council-owned water businesses in SEQ must offer their customers. Click here to download the latest version of the Code from...
The Queensland Electricity Code sets out rules for electricity retailers and distributors, including rules on: service obligations to customers market conduct provision of information to customers management of distribution businesses metering practices services between retailers and distributors...
Residential Tenancies and Rooming Accommodation Act 2008 , sets out the new tenancy laws for Queensland. The new legislation will ensure the rental market continues to meet the needs of Queenslanders in rental accommodation. This is being achieved by combining the Residential Tenancies Act 1994 and...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
Author: 
Joel Ainscough, Queensland University of Technology

As more and more businesses impose fees and restrict access to paper bills and statements, customers are being denied their right to choose how they receive important information. The Keep Me Posted campaign is advocating for the Australian public’s right to choose how they are contacted...

Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

...

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Author: 
Angela Massey, QCOSS

Queensland has been experiencing scorching conditions lately, pushing electricity usage to near record highs as we try to keep cool.

Electricity bills are usually higher over summer as people often have family staying during the holidays, kids home from school and are using the air...

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Author: 
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

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Author: 
Carly Allen, Manager Essential Services, Queensland Council of Social Services

Electricity prices have increased by 86 per cent over the last five years and this is having an impact on households across the state. Community organisations have reported growing numbers of clients presenting with financial stress as a direct result of an electricity bill they couldn’t...

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Author: 
Tiffany Tento, Queensland Council of Social Service

The NSW Department of Environment, Climate Change and Water has published a comprehensive Sustainable Office Checklist designed to help identify resource saving opportunities...

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Author: 
Megan Smith, Homelessness Planning and Coordination Officer for Central Queensland, Queensland Council of Social Service

In light of recent severe weather events, discussions on the impact on people experiencing poverty and disadvantage and the wider sector that supports them is emerging. As a non-scientist Social Worker I will leave the debate surrounding climate change and have written this Blog on the...

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