All complaints related to billing, service or supply of water or sewerage services should be directed to your water service provider in the first instance.

Customers in South East Queensland who have been unable to resolve a water or sewerage complaint with the water provider can lodge a complaint with the Energy and Water Ombudsman Queensland (EWOQ). To contact EWOQ, call 1800 662 837 or visit the EWOQ website

There are some issues the Energy and Water Ombudsman Queensland cannot investigate, such as bulk hot water problems or tenant disputes. Visit the Energy and Water Complaints Wizard to find out which agency is responsible for a complaint.

Customers outside South East Queensland who are unable to resolve a complaint with the local water authority can contact the Queensland Ombudsman. To contact the Ombudsman, call 1800 068 908 or visit the Ombudsman website

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Queensland Government media release The Palaszczuk Government is taking action to reduce cost of living for Queensland seniors, with increased funding for energy, rates and water concessions. Speaking in Parliament today, Minister for Seniors Coralee O’Rourke said the government had increased the...
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The Women's Legal Service Queensland has developed the Penda app, a new free smartphone app to provide women who have experienced domestic and family violence with financial, legal and referral information. It has been tailored for intimate relationships but still may be relevant to other...
The PeakSmart air conditioning program is expanding to regional Queensland which means a household or small business will receive a cash reward of up to $400 if they purchase a peak smart air conditioner. Treasurer Curtis Pitt said “Regional Queenslanders will now have the option to help manage...
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The Benevolent Society invites you to Pathways to power event, providing financial information to empower. Learn simple saving tips and tricks with resource information to stretch your dollar. Information stalls include: Centrelink: superannuation information for low income individuals Benevolent...
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Queensland couples who rely on the age pension and rent in the private market are at the greatest risk of living in poverty compared to other seniors, according to the Queensland Council of Social Service's (QCOSS) latest Cost of Living Report. QCOSS’ fifth Cost of Living Report – Special Edition:...
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Up to 2,300 households in Cairns and Rockhampton will be given the opportunity to take part in a solar on public housing trial and save money on their electricity bill. Member for Barron River Craig Crawford said the first invitations to participate in the voluntary trial will be sent out in the...
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Victorian Council of Social Service (VCOSS) has released a major study on the human impact of power prices: POWER STRUGGLES: Everyday battles to stay connected. The report argues government must remember that real people are at the centre of our nation’s energy price crisis. The report is based on...
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Commonwealth Health Care Card holders and asylum seekers can now apply for the Electricity Rebate through their retailer. If they apply by 31 December 2017 to receive a back-dated payment to 1 January 2017. Eligable applicants can apply through their electricity retailer with their Health Care Card...
The Queensland Government has recently extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers. Eligible households can receive a rebate of $330 (GST inclusive) on their electricity bills. Health Care Card holders and asylum seekers can contact their electricity...
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At the beginning of April transport concessions for job seekers and asylum seekers began in Queensland. These concessions offer eligible job seekers and asylum seekers half price travel on public transport. Details of eligibility are available on the Queensland Government website . This week the...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Financial Counsellors' Association of Queensland is the peak professional body representing the membership of 74 Financial Counsellors throughout inner city, suburban and regional Queensland. The FCAQ is also a not for profit organisation whose members provide a fee and accessible financial...
The Queensland Government has launched a website to provide information on all the concessions and rebates available to assist eligible households in Queensland to assist with the cost of living. For more information visit the Smart Savings website. As at October 2017, the following subsidy...
QCOSS has held a number of webinars on various topics related to the Cost of Living. You can watch a recording of the webinars or download a copy of the presentations. Energy literacy webinar This webinar covers everything you need to know about energy bills including how to read a bill, what the...
QCOSS has developed a number of energy factsheets which you can print to hand out to clients. The factsheets cover various topics such as energy saving tip, what to do if you can't pay an energy bill, and tips on comparing energy offers and plans. To download these factsheets, click here .
Essentials by AAI has partnered with Good Shepherd Microfinance to offer insurance for people who might not have the money for mainstream insurance. They offer specific benefits for people who are on low incomes: Affordable premiums Payments deducted directly from Centrelink benefits Fortnightly...
Understanding the costs of your household appliances will help you reduce your energy consumption. Choosing energy efficient appliances and using energy saving strategies could help you reduce your electricity bills. Ergon Energy's appliance running costs factsheet provides some average household...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Ergon Energy has produced a guide to help staff in non-government organisations offer support to customers struggling with their electricity bills. It includes a range of options to help customers stay connected and information to help organisations assess their eligibility for assistance through...
The Queensland Government provides a range of concessions to eligible concession card holders. These concessions help you save on your household costs, energy, medical, travel and leisure costs. The Queensland Government concession information and contact details information sheet highlights some...
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER). The aim of the website is to help residential and small business energy consumers to navigate the electricity and gas markets to find a suitable energy offer. The website allows you to...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...

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The National Energy Customer Framework (NECF), was introduced to Queensland on 1 July 2015. NECF is a set of national laws, rules and regulations governing the sale and supply of energy (electricity and reticulated natural gas) to consumers. It was developed under cooperative arrangements between...
The Customer Water and Wastewater Code outlines the protections for small customers in South East Queensland in relation to water. The Code sets the standard of service that council-owned water businesses in SEQ must offer their customers. Click here to download the latest version of the Code from...
Residential Tenancies and Rooming Accommodation Act 2008 , sets out the new tenancy laws for Queensland. The new legislation will ensure the rental market continues to meet the needs of Queenslanders in rental accommodation. This is being achieved by combining the Residential Tenancies Act 1994 and...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
Author: 
Joel Ainscough, Queensland University of Technology

As more and more businesses impose fees and restrict access to paper bills and statements, customers are being denied their right to choose how they receive important information. The Keep Me Posted campaign is advocating for the Australian public’s right to choose how they are contacted...

Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

...

Air conditioner
Author: 
Angela Massey, QCOSS

Queensland has been experiencing scorching conditions lately, pushing electricity usage to near record highs as we try to keep cool.

Electricity bills are usually higher over summer as people often have family staying during the holidays, kids home from school and are using the air...

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Author: 
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

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Author: 
Carly Allen, Manager Essential Services, Queensland Council of Social Services

Electricity prices have increased by 86 per cent over the last five years and this is having an impact on households across the state. Community organisations have reported growing numbers of clients presenting with financial stress as a direct result of an electricity bill they couldn’t...

Green lightbulb
Author: 
Tiffany Tento, Queensland Council of Social Service

The NSW Department of Environment, Climate Change and Water has published a comprehensive Sustainable Office Checklist designed to help identify resource saving opportunities...

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Author: 
Megan Smith, Homelessness Planning and Coordination Officer for Central Queensland, Queensland Council of Social Service

In light of recent severe weather events, discussions on the impact on people experiencing poverty and disadvantage and the wider sector that supports them is emerging. As a non-scientist Social Worker I will leave the debate surrounding climate change and have written this Blog on the...

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