The Queensland Government is renewing community services. This process will require organisations to work collaboratively, redesign and cost programs, and transition to new service delivery models. You can read a blog article about these changes on the Community Door website.

The Queensland Council of Social Service (QCOSS) will be providing organisations with workshop-based support and a range of resources as the renewal process occurs. You will find links to relevant information, tools and resources from this page.

What is renewal?

Renewal refers to the process government is using to review its existing investment in community services and ensure that resources are allocated based on community need. The review process varies between government Departments, but overall it is designed to give government an opportunity to make decisions about the kind of outcomes and services they are purchasing on behalf of Queenslanders.

What does this mean for my organisation?

Youth services

The Department of Communities, Child Safety and Disability Services has announced its approach to funding youth services as part of its broader strategy - Queensland Youth Strategy: Connecting Young Queenslanders.  The Department is implementing a new results-based investment and service delivery approach that focuses on purchasing and providing three types of services:

  • access services (information, advice and referral)
  • support services (one-on-one specialised support and assistance)
  • integrated response services (intensive, coordinated responses to complex needs).

The Department has outlined the new program model that will be used to fund youth services in Queensland and will be supporting existing youth service providers to transition to this model. At this stage services are not required to go to an open tender process for this funding.

The first regions to be transitioned will be the North Coast and Central Queensland. In the coming weeks, existing providers from these two departmental regions will be invited to attend information sessions hosted by the Department. These sessions are scheduled to occur from May to June, where the new model will be presented and discussed by the Department. These sessions also provide an opportunity to ask questions and seek clarity around what types of services the Department will fund.

QCOSS and the Local Government Association of Queensland are working on how to best support services and Councils through these reforms. Our representatives will be attending the Department’s information sessions, and we will use these as an opportunity to assess the needs of funded youth services during the transition period.

Other services

Other programs that are funded by the Queensland Government through the Department of Communities are likely to be reviewed between 2014 - 2015.

Homelessness programs that are now managed by the Department of Housing and Public Works and will be 'realigned' between 2013 - 2015. The process for realignment is still being determined, but the underlying drivers and desired outcomes are similar to renewal.

How can I get ready?

Look for opportunities to collaborate

There is a strong message from government that collaborative service models will be required.

To help you understand, build on and formalise your collaborative practices, we have a range of collaboration tools and resources available on Community Door.

Stay informed

Staying informed of government reforms is vital. You can do this through your peak bodies:

Access training and other support

Get strategic

Here are some of the ways you and your board can start preparing for reforms:

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