Human Rights for Queensland
Author: 
Aimee McVeigh, A Human Rights Act for Queensland

If a government is required to consider human rights while making decisions, a transparent dialogue with the people is created – the people can see their government cares about their rights.

When MP Peter Wellington supported the Labor Party to form government in February, they agreed to...

Smiling people having a meeting
Author: 
Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

Decorative image
Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Marlene Butteriss, Queensland Council of Social Service

Most people plan life in some way or other. Whether we use paper planners for day to day organisation, plan each month by the moon cycles, or develop a detailed five year plan about meeting goals, people generally have some way of keeping track of what goals they are planning and what steps they...

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Author: 
Angela Massey, Queensland Council of Social Service

Social impact bonds (SIBs) are an innovative approach to funding that pay a return based on the achievement of agreed social outcomes. Private investors provide capital to pay for program delivery and receive a rate of investment return that is linked to the success of the program, as measured...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Logan women
Author: 
Stacey Ross, Manager of Logan Women’s Health & Wellbeing Centre Inc.

The Queensland State Budget was released last week and has met with a generally positive response from the community service sector.

Stacey Ross from the Logan Women's Health & Wellbeing Centre gives her perspective on how the budget measures will affect their clients.

...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

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