The overall purpose of the research and evaluation activities reported here was to identify:

  • Risks, challenges and barriers to establishing the MTSC pilots.
  • Strategies used to overcome problems in planning and implementing the MTSCs pilots.
  • Factors such as what size and type of organisation the MTSC concept is most efficient and effective for.
  • Expected benefits from the collaboration and that had already been experienced.
  • Success factors in establishing the MTSCs.

The Department requested that the final report include a practical and useful ‘checklist’ for NGOs involved in planning and establishing shared and collaborative services which would also draw on a literature review by the report author (Lennie, 2007).

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