Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

Amparo Advocacy have recently released factsheets about the National Disability Insurance Scheme, translated into 28 languages.

The Queensland Accessing Interpreters Working Group (QAIWG) have recently developed a policy guideline and policy template on engaging and working with interpreters to model how organisations can manage access to interpreters for clients with difficulty communicating in English.

You can also access mental health resources for multicultural people.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.

The Department of Social Services has commissioned research aimed at improving the knowledge base about giving and volunteering patterns and trends to support evidence-based policy development. The research aims to better understand volunteering and giving within culturally and linguistically...
Queensland Council of Social Service (QCOSS), in conjunction with the Queensland Accessing Interpreters Working Group (QAIWG), hosted a webinar to assist organisations to manage access to interpreters for clients with difficulty communicating in English. The webinar covered: Why an organisation...
What steps will ensure people from CALD backgrounds with disability are best supported by the NDIS? Griffith University and Amparo Advocacy are presenting: NDIS and CALD community: Aiming high for equitable access This symposium will explore: What can we all do to ensure that culturally and...
Working Women Queensland have launched a new Visa-Workers Employment Advisory Service in Brisbane VEAS is a free service targeting their assistance to overseas workers (all genders) employed under an eligible Australian work visa in Queensland. Hours of Service Monday afternoon 2:00- 4:00pm...
Health Translations enables health practitioners and those working with culturally and linguistically diverse communities to easily find translated health information. The Health Translations Directory provides direct links to reliable translated health resources produced in Australia...
The Queensland Mental Health Commission provides grants of up to $50,000 to enable organisations to implement innovative, locally-led initiatives to improve the mental health and wellbeing of Queenslanders in line with a range of priority actions in the Queensland Mental Health, Drug and Alcohol...
Queensland is a multicultural success story. It’s home to people who speak more than 220 languages, hold more than 100 religious beliefs and come from more than 220 countries. August is Queensland Multicultural Month, so let’s celebrate our diversity and try something new — taste a new flavour,...
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The Switched On Communities Grants program will provide $500,000 for not-for-profit community organisations in South-East Queensland to assist their communities become switched on. With thanks to AGL and the Queensland Government, g rants of up to $100,000 can be used to: Improve the access of...
The Celebrating Multicultural Queensland grants program funds initiatives that celebrate and promote Queensland’s multicultural identity, increase community awareness of benefits of multiculturalism, foster community cohesion, and support equal access to opportunities by people from diverse...
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The Australian Institute of Families (AIFS) has published a special facts sheet exploring the different phases of family, from the families we live with as children to the families we form as we grow older. Each of us sees family from a different perspective as we grow and move through life, and...

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IWSS works with women and children of non-English speaking background who are or have been in violent domestic situations and/or have experienced rape and/or sexual assault. Website: www.iwss.org.au Sexual Assault Program: 07 3846 5400 Domestic Violence Program: 07 3846 3490
Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) provides flexible and culturally sensitive services to promote the health and wellbeing of people who have been tortured or who have suffered refugee related trauma prior to migrating to Australia. Find out more :...
Ethnic Communities Council of Queensland Australian Multicultural Foundation Settlement Council of Australia Centre for Cultural Diversity in Ageing Federation of Ethnic Communities’ Councils of Australia
Australia's justice system provides a unique and challenging environment dealing frequently with cross-cultural issues. The responsiveness of courts and tribunals to culturally and linguistically diverse communities is a measure of society's commitment to equal access to the law for all. This...
This discussion paper from the QAIWG explores whether an organisation requires an interpreter or bi-cultural support worker and the difference between the two; the standards and considerations to be made when booking an interpreter; and what to do when a credentialed interpreter is not available...
The Language service needs of women in regional and rural Queensland survey gathers information from non-government community social service organisations on the language needs of Aboriginal, Torres Strait Islander, migrant and refugee women and women with a disability in regional and rural...
The Queensland Accessing Interpreters Working Group (QAIWG) is a coalition of non-government organisations concerned with equitable service provision of people from culturally and linguistically diverse communities in Queensland. The working group has provided significant input to the development...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Directory of migrant and refugee women's groups was compiled with input from CAMS and LAMP workers across Queensland. It provides a ready network of contacts for organisations that wish to share information with women and families in culturally and linguistically diverse communities. These are...
A report by Diversity Council Australia (DCA) and Deakin University has found that the Boards of Australian companies are becoming more culturally diverse but they are still not reflecting the diversity of the broader Australian community. Read more
The Federation of Ethnic Communities’ Councils of Australia (FECCA) recently undertook a project through its Women's Advisory Committee, to explore and share the amazing stories of Australian women from culturally and linguistically diverse (CALD) backgrounds. Prepared in inter-generational pairs,...
Lisa Toh shares some tips for making your organisation accessible for multi-cultural clients and for working with interpreters. Click the image below to listen to access the podcast.
PiCC offer cross-cultural training and consutancy service in Queensland, maintaining a register of approved and highly experienced cross-cultural trainers. www.picc.org.au

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All service providers operating in Queensland are required to comply with the Queensland Anti-Discrimination Act 1991 . The Queensland Civil and Administrative Tribunal (QCAT) has jurisdiction to hear and decide complaints about contraventions of this Act. Frequently Asked Questions There are also...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
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Author: 
Tiffany Tento, QCOSS

Queensland communities are being encouraged to be part of the solution and help put an end to family violence, as part of this year’s Domestic and Family Violence Prevention Month in May.

Minister for the Prevention of Domestic and Family Violence Shannon Fentiman has called on all...

Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

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Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Multicultural hands
Author: 
Grazia Catalano, Multicultural Policy Officer, QCOSS

The Queensland Government has just released some excellent policy documents on the Cultural Diversity Policy and the ...

Volunteering ACT
Author: 
Tiffany Tento, Queensland Council of Social Service

Volunteering ACT's pilot project, the Inclusive Volunteering Program, provides support to facilitate vulnerable people into volunteering...

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