Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

The Queensland Plan, Queensland's 30 year vision includes measures that demonstrate that government and communities:

  • recognise the impacts of population growth, seek to double the regional population outside South East Queensland, and capitalise on social and economic opportunities from diversity
  • celebrate diversity, respect Aboriginal and Torres Strait Islander cultures and embrace migrant communities
  • support the least advantaged and their active participation in community life
  • commit to having essential services available across the state to Aboriginal and Torres Strait Islanders, migrants, and people with a disability.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.

Licensed real estate agencies operating in eligible areas of new settlement are now able to register with the Translating and Interpreting Service (TIS National) to access free phone interpreting services until 30 June 2016. The service may be used to communicate with Australian citizens and...
The ABS will be holding a forum " Better Census Data, Better Communities " on 10th February 2016. The forum will bring together key representatives in the Queensland culturally and linguistically diverse community to begin a conversation about the benefits of good quality Census data and how we can...
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The New Roots smartphone app provides information, tips and tools to help with starting a new life in Australia. The app was developed to promote health and wellbeing, to assist with participating in community life and to access community and government services. It is available in English, Arabic...
Angela Blanchard speaks in Houston, Texas
Thursday 10 December 2015 is International Human Rights Day . Recently, in Houston, Texas, they held their first Annual Human Rights Day Festival. Angela Blanchard, President and CEO of Neighborhood Centers spoke at the festival about human rights, fears, our beliefs about people, safety and making...
Embrace training
Do you work in the early childhood sector or support children and families on their journey to kindergarten? Are you interested in learning more about how to provide culturally safe, inclusive and appropriate environments for children? Do you want to be part of the drive to increase kindergarten...
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The National Plan to Reduce Violence against Women and their Children 2010–2022 (the National Plan) is a 12-year strategy that aims to make a significant and sustained reduction in violence against women and their children. Under the Second Action Plan 2013–2016: Moving Ahead (the Second Action...
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Do you want to communicate more effectively with your clients that come from refugee backgrounds? Attend a one-day accredited training course to develop competency in working effectively with refugees. This course is part of the national training framework, and can be accredited towards a...
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The 2016 Australian of the Year Awards are now open for nomination. Each year our nation celebrates the achievement and contribution of eminent Australians through the Australian of the Year Awards by profiling leading citizens who are role models for us all. They inspire us through their...
This paper from the Parliamentary Library of Australia outlines Australia's refugee resettlement program, and the various legal and political questions surrounding it. Of the 145 States Parties to the 1951 Refugee Convention, only about 25 participate in the United Nations resettlement program and...
IWSS works with women and children of non-English speaking background who are or have been in violent domestic situations and/or have experienced rape and/or sexual assault. Website: www.iwss.org.au Sexual Assault Program: 07 3846 5400 Domestic Violence Program: 07 3846 3490
Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) provides flexible and culturally sensitive services to promote the health and wellbeing of people who have been tortured or who have suffered refugee related trauma prior to migrating to Australia. Find out more :...
Ethnic Communities Council of Queensland Australian Multicultural Foundation Settlement Council of Australia Centre for Cultural Diversity in Ageing Federation of Ethnic Communities’ Councils of Australia
Australia's justice system provides a unique and challenging environment dealing frequently with cross-cultural issues. The responsiveness of courts and tribunals to culturally and linguistically diverse communities is a measure of society's commitment to equal access to the law for all. This...
This discussion paper from the QAIWG explores whether an organisation requires an interpreter or bi-cultural support worker and the difference between the two; the standards and considerations to be made when booking an interpreter; and what to do when a credentialed interpreter is not available...
The Language service needs of women in regional and rural Queensland survey gathers information from non-government community social service organisations on the language needs of Aboriginal, Torres Strait Islander, migrant and refugee women and women with a disability in regional and rural...
The Queensland Accessing Interpreters Working Group (QAIWG) is a coalition of non-government organisations concerned with equitable service provision of people from culturally and linguistically diverse communities in Queensland. The working group has provided significant input to the development...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Directory of migrant and refugee women's groups was compiled with input from CAMS and LAMP workers across Queensland. It provides a ready network of contacts for organisations that wish to share information with women and families in culturally and linguistically diverse communities. These are...
A report by Diversity Council Australia (DCA) and Deakin University has found that the Boards of Australian companies are becoming more culturally diverse but they are still not reflecting the diversity of the broader Australian community. Read more
The Federation of Ethnic Communities’ Councils of Australia (FECCA) recently undertook a project through its Women's Advisory Committee, to explore and share the amazing stories of Australian women from culturally and linguistically diverse (CALD) backgrounds. Prepared in inter-generational pairs,...
Lisa Toh shares some tips for making your organisation accessible for multi-cultural clients and for working with interpreters. Click the image below to listen to access the podcast.
PiCC offer cross-cultural training and consutancy service in Queensland, maintaining a register of approved and highly experienced cross-cultural trainers. www.picc.org.au

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All service providers operating in Queensland are required to comply with the Queensland Anti-Discrimination Act 1991 . The Queensland Civil and Administrative Tribunal (QCAT) has jurisdiction to hear and decide complaints about contraventions of this Act. Frequently Asked Questions There are also...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Multicultural hands
Author: 
Grazia Catalano, Multicultural Policy Officer, QCOSS

The Queensland Government has just released some excellent policy documents on the Cultural Diversity Policy and the ...

Volunteering ACT
Author: 
Tiffany Tento, Queensland Council of Social Service

Volunteering ACT's pilot project, the Inclusive Volunteering Program, provides support to facilitate vulnerable people into volunteering...

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